Century 21 Reviews

DO NOT SHOP AT THIS STORE - I WISH THERE WAS AN OPTION FOR "0" STAR - THE STORE DOESN'T EVEN DESERVE "1" STAR: Century 21 at Mall of Georgia, USA. Customer service is the worst. They sell defective clothing and when you go back to complain or ask for an exchange or refund, they refuse to exchange or give your money back. My teenager son bought a black jeans just yesterday, he wore the pants the same day and going into the car, the crutch of the pants opened up all the way to below his knee. We tried to return the pant, same day, and the store manager refused to exchange or return our money. In the past, on numerous occasions, we experience the worst customer service. I will never ever again shop at this store and will make sure my coworkers, family and friends stay away. Owner needs to do better hiring or change your store policy. I have never had a damaged item that I bought refused by any store. Come on! This doesn't make sense.

This store is a flat zero. Customer service is the major drawback. The rep that handles my call was rude and dropped the line without saying goodbye all while I was still talking. Never have I encountered such. Another negative is their processing time, which alone takes 7-10 business days, excluding Saturday. So by the time you get your order, at least two weeks have passed. Slowest ever. I called 9/23/20 at 2:32pm Which lasted, including the hold time, for about 9 minutes.

Wish I could give 0 stars. Ordered a top online and was sent the incorrect design. Subsequent emails have been replied to by a robot and are getting me nowhere. Never mind that the product photos are flat out misleading. Wish I'd read the other reviews before giving these crooks my business.

Normally i would give a 4 or 5 star rating but due to my experience today...i give it a 1......so, i'm on the line in the Westbury store.....once i get to the register....the cashier starts commenting on the pricing of the items i picked....well....she like one of the items and asked me if there were more....i told her yes there were a couple more left and they were upstairs.....so she proceeds to tell me to get her one....so i politely tell her maam i'm in a bit of a hurry to get back to work....she lashes out and tells me "oh i'm working too...are u going to get me the item?"....at this point i told her absolutely not!......very unprofessional of her to ask a customer to get her an item...i can give the name of the person if needed...and i have the receipt as well to identify the cashier....i will be calling Century 21 department store in Westbury....

They didn’t have any bathing suits and the worker I believe her name was cece said that there were

I have been working with Beverly for some time know. She works in Calaveras County. Let me tell you first off you need a lot of patience with her. She will tell you that she will call you back and you will never never get a call back. When she does she will tell you that she will have an answer to your offer tomorrow. Tomorrow comes and nothing. It's been a month and I haven't received an answer a denial nor a counter to my offer. My check is just in limbo. Please read all documents. I told her to submit an offer for a certain amount shared closing fees and she put a different amount with the seller paying all closing fees. Of course they were not going to except.

I then went to speak to Darci in the same office she is the agent representing the seller. She is so rude. Always telling me that I was waisting her time and the sellers. She would speak down to me like if I was a nobody. These women are in customer service jobs and that's one of the main things they lack. Darci went as far as telling me that she has no time to entertain me anymore. I submitted an offer $5,000 under the asking price how is that an offense. It's not that's why there is such thing as counters. But to the date I have never received a counter or anything.

Please do yourself a favor and DO NOT step foot in their office.

This is for store in paramus
Very rude security guard and complete chaos on shelves
Mandatory mask policy regardless that i have negative test in hand dated today and health condition preventing me to wear a mask makes me to forget that this store exists.

still waiting for order on 4th March 2020, no one awnsers emails, took my money and nothing, been waiting 4 months for parcel. I'm so not happy with Century 21 store. Scammers is polite!! Please stop not use on site

Would give 0 stars if I could. I’ve shopped at Century 21 since 1977. Yes, on occasion they have great buys, however, once they have your money that’s it. They have no idea about customer service and I don’t think that they care. That said, they should just have a sign saying “All Sales Final” so as to discourage ‘expectations’.
I wouldn’t give them a dollar if they were having a ‘fire sale’ tomorrow. I’d rather pay more and be valued as a customer than pay less and be treated as a nuisance. That’s all.

The cashier push for you to get Century 21 credit card and when you try to pay they charge $9 to pay on the phone and their website payment is terrible
They scam people with all the charges and fees and ruin your credit
I recommend not to open a credit card with Century 21